• Terms and Conditions of FreeStyle Libre Trial & 30-Minute Virtual Guidance Program

  1. Only new users of FreeStyle Libre are eligible to participate in the FreeStyle Libre Trial & 30-Minute Virtual Guidance Program (“Program”). Existing or past users of FreeStyle Libre products are not eligible to participate in the Program. Abbott reserves the right to verify the eligibility of participants of this Program.
  2. Eligible participants must be able to download the FreeStyle LibreLink app on their mobile devices to scan their glucose reading from the Freestyle Libre Sensor. The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check the compatibility guide on the FreeStyle Libre website for device compatibility before using the app. If you are unable to download FreeStyle LibreLink app on your mobile device, you will have to purchase a FreeStyle Libre reader from selected Watsons, Guardian and Unity pharmacies and upload the glucose data from the reader to LibreView for the purposes of this Program.
  3. Abbott reserves the right at any time to (a) charge you the full retail price for a FreeStyle Libre Sensor ($102.15); or (b) cancel your participation in the Program if Abbott finds that you have made previous purchase(s) of FreeStyle Libre Sensor with different aliases, different email addresses or falsified identities.
  4. The offer for the Program is only available online at www.freestylelibre.com.sg. This offer is not available for use in conjunction with any other FreeStyle Libre promotions or offers. In order to claim the offer, you must first be registered and logged in to www.freestylelibre.com.sg. It is your responsibility to provide complete and accurate information when registering and participating in the Program.
  5. Participants and new users will need to ensure that they have applied the FreeStyle Libre Sensor and have used it for FOURTEEN (14) consecutive days before the date of the Virtual Guidance session that they have scheduled. This is to ensure that there are sufficient glucose readings collected for the Diabetes Nurse Educator (“DNE”) to facilitate an analysis of your glucose profile during the 30-minute Virtual Guidance session with the DNE.
  6. The DNE will call or message you via WhatsApp to schedule the Virtual Guidance session within ONE (1) month after your purchase. Should you be unable to attend the scheduled session, you must contact the DNE at least ONE (1) working day before the appointment. To reschedule, please contact the DNE during working hours (Monday – Friday, 10am – 7pm) through WhatsApp at (+65) 83804929.
  7. Each participant is allowed to reschedule up to TWO (2) times for the Virtual Guidance session. Should the participant fail to turn up after it has been rescheduled twice, the session will be voided.
  8. Each 30-minute Virtual Guidance session with the DNE will be conducted via Microsoft Teams or WhatsApp. Customers are to be punctual for the scheduled session; else, the DNE has the discretion to end the session 10 minutes after the scheduled time.
  9. All Virtual Guidance sessions with the DNE must be scheduled within TWO (2) months from the date of purchase of the Program. Guidance sessions which are not scheduled within the stipulated duration will be deemed as void.
  10. The information and materials used for the Virtual Education Class and Virtual Guidance session with the DNE are for educational purposes only. You acknowledge that the Program does not constitute medical advice and that you should consult your healthcare provider on all Program related guidance before making any changes to your diet, exercise routine, or medication regimen.
  11. By purchasing this Program, you agree and consent to Abbott obtaining, using and maintaining your contact particulars and personal data provided during Program registration and in LibreView in a manner consistent with Abbott’s Privacy Policy and you also authorize and consent to Abbott disclosing such personal data to its affiliates and service providers in order to provide you with the products and services of this Program and related purposes.
  12. To the extent permissible by law, Abbott shall not be responsible for any loss or damage sustained by a participant while participating in the Program, unless such loss or damage is proven to be solely and directly caused by Abbott.
  13. If for any reason Abbott is not able to conduct with the Program (or any part of it) as planned due to any circumstance beyond Abbott’s reasonable control, Abbott reserves the right, in its sole discretion, to cancel, terminate, suspend or postpone the Program (or any part of it).
  14. Abbott reserves the right to vary these terms and conditions at any time without any prior notice and at its sole discretion.
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