Frequently Asked Questions
How accurate is FreeStyle Libre?
How do I ensure the sensor sticks on my upper arm?
What payment methods are available?
When will I receive my order?
How do I track my order?
Where else can I buy the FreeStyle Libre system?
What is the FreeStyle Libre system?
How do I store the product at home?
Can you deliver the FreeStyle Libre system to another country?
FreeStyle Libre Overview
How is flash glucose monitoring different to blood glucose monitoring (BGM)?
What is a flash glucose monitoring system?
How does the FreeStyle Libre system work?
Is interstitial fluid an adequate replacement to blood glucose testing?
FreeStyle Libre Reader
Do I need a separate blood glucose meter when using the FreeStyle Libre system?
Can the FreeStyle Libre system be used by children?
What is a Trend Arrow? How does it work? And what does it tell me?
FreeStyle Libre Sensor
What does 'Flash' mean?
Do I need to calibrate the FreeStyle Libre system?
Can I perform a blood ketone test with the FreeStyle Libre system?
Why does the system require a 1 hour warm up period?
How should I discard the disposable components, such as the sensor pack and applicator?
What do I need to do to access LibreView?
How can I get more help on LibreView?
What is the FreeStyle LibreLink mobile app?
Which devices work with the FreeStyle LibreLink app?
Is the FreeStyle LibreLink app approved for sale in the Singapore market?
Are there other apps available that are approved for use with FreeStyle Libre sensors?
What is near-field communication (NFC) and how do I know if my phone has it?
Is the app approved for pediatric use or pregnant women?
How do I scan my FreeStyle Libre sensor with my phone?
Do I have to remove the case on my phone to scan the sensor?
Can the app replace my FreeStyle Libre reader?
Do I need to carry a separate blood glucose meter?
Can I use my FreeStyle Libre reader and FreeStyle LibreLink app with the same sensor?
Can I use the FreeStyle LibreLink app to scan someone else’s sensor?
Can the FreeStyle LibreLink app be used to make insulin dosing decisions?
Will the FreeStyle LibreLink app work in ‘airplane mode’?
What if I don’t have phone service or Wi-Fi?
Does the FreeStyle LibreLink app cause my phone battery to deplete more quickly?
What happens if my phone battery dies?
Can I use the FreeStyle LibreLink app on a rooted or jailbroken phone?
How do I retrieve my password if I forget it?
Which languages are supported in the FreeStyle LibreLink app?
How do I download the FreeStyle LibreLink app?
What happens when I travel to different time zones, or when my phone changes time?
What are the differences between the FreeStyle LibreLink app and the FreeStyle Libre reader?
How do I access my glucose reports?
What reports are available in the app?
How many readings are required to estimate A1c?
How can I share my glucose data with my healthcare professional?
What is LibreView and how does it work with the FreeStyle LibreLink app?
Why do I need to create a LibreView account to use the FreeStyle LibreLink app?
What kind of information does the app collect and what happens with that information?
Is my data safe? What will Abbott do to protect patient data?
What happens if I lose or change my phone?
Does the FreeStyle LibreLink app work with FreeStyle Libre desktop software?
What is the LibreLinkUp app and how does it work with the FreeStyle LibreLink app?
Is the FreeStyle LibreLink app compatible with other diabetes management software?
What should I do if I have questions about the app or my data?
Footnotes & Disclaimers